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STORE POLICY

Customer Care

The customers are very important to the Forge. We push for customer satisfaction with every SABER THAT WE CREATE. 

Privacy & Safety

The forge will never divulge any information about our clients or any personal information. We do not share our clients list with any third party organization and we pride ourselves on the fact that we never will.

Conditions For Returns

In order for the Goods to be eligible for a return after delivery, please make sure that:

The Goods were purchased in the last 10 days.

The following terms are applicable for any products that You purchased with Us.

 

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Starforge Sabers

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Starforge Sabers, accessible from https://starforgesabers.com 

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24hrs from order with given reason for doing so.

The deadline for cancelling an Order is 24hrs from the date on which You placed the original order or on which a third party you have appointed, who is not the carrier, takes possession of the product.

In order to exercise Your right of  refund/ cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: By email: starforgesabers@gmail.com 

We will reimburse You no later than 15 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement other than the cost of return. 

The Goods must in the original packaging and unused.

 

The Following Goods Cannot Be Returned:

The supply of Goods made to Your specifications or clearly personalized.

The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Sound Boards and electronics are not reimbursable due to usage by customer or user errors all electronics are pretested prior to shipping any issues with electronics must be communicated via email and with images or video for further evaluation , repairs or replacements.

 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. Any returned purchases scratched or user damage will incur a fee based on sustained damage even subject to refused acceptance. You should send the Goods to the following address: 

 Starforge Sabers

 6701 NYS Route 374

 Chateaugay, NY 12920

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

Warranty is voided if item was purchased 2nd hand from original buyer we do not replace nor provide refunds if you are not the original buyer proof of purchase must be submitted and confirmed. 

Trades are not acceptable nor exchange of product.  Any Alteration to product is also not accepted as it will void your warranty this includes any Software related changes which caused damage to the original tested product unless SPECIFICALLY instructed by Starforge Sabers customer Service or Owner 

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: starforgesabers@gmail.com

Wholesale Inquiries

We can offer group discounts on the sale of 6 or more sabers. Please contact the Forge directly if you are interested in a group discount.

Payment Methodes

Payment Methods


• PAYPAL

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